This page explains how payment works on sayweeemall.my. It should be read together with our Returns & Refunds policy, because the refund timelines described there also apply to payments made through the methods below.
Accepted payment methods
We accept Visa, MasterCard, and PayPal. These are the only payment methods available at checkout at this time. We do not offer cash on delivery, payment by check, or bank transfer.
How payment is processed
All prices on the site are shown in United States dollars. When you place an order, the checkout page sends your payment details to our payment processor for authorization. For card payments, the processor handles the card data directly; sayweeemall does not see or store your full card number on our servers. For PayPal, you are redirected to PayPal to complete the payment and then returned to our checkout.
An order is not confirmed until the payment is authorized and you receive an order confirmation email from us. If you see a charge from sayweeemall but have not received an order confirmation, contact info@sayweeemall.my before placing a second order so we can check whether the first order was recorded.
Your billing address must match the address on file with your card issuer. If it does not, the authorization may be declined even when the card itself is valid.
If a payment fails
If a payment is declined, the checkout page will show the message returned by the payment processor. That message does not always explain the exact reason, and we cannot override a decline on our side. You can try another accepted payment method or contact your card issuer or PayPal. We do not keep a record of declined card numbers.
Fees
We do not add a surcharge for using Visa, MasterCard, or PayPal. The amount shown at checkout is the amount charged for the order. Shipping is free within the contiguous United States, as described in our Shipping Policy.
Refunds to your payment method
Refunds are issued to the original payment method used for the order. Once a return has been received and reviewed under our Returns & Refunds policy, we release the refund within 1–2 business days. Your bank or payment provider then typically needs 7–10 business days to post the credit to your account. We will email you when the refund has been released on our side; after that point, the remaining 7–10 business days are controlled by your financial institution.
If more than 10 business days have passed after our release confirmation and you still do not see the credit, contact info@sayweeemall.my with your order number and we will provide the transaction reference your bank can trace.
Questions
Payment questions can be sent to info@sayweeemall.my. We answer messages Monday through Friday, 9:00 AM–6:00 PM Central Time.