sayweeemall ships within the contiguous United States only. We do not deliver to Alaska, Hawaii, Puerto Rico, or any destination outside the United States at this time. If an order is placed from an excluded region, we will cancel it and refund the full amount to the original payment method.
Orders are processed Monday through Friday, excluding federal holidays. Once payment is confirmed, processing takes 1–2 business days. After the parcel leaves our facility, delivery within the contiguous United States normally takes 3–5 business days. Shipping is free on every order — there is no shipping charge at checkout and no minimum order amount required to qualify.
We do not use a single fixed carrier for all orders. The carrier is assigned at the time of fulfillment based on the destination and the size of the parcel. When the label is created, you will receive a tracking number by email. If the tracking page has not updated within 3 business days after the label was generated, email info@sayweeemall.my with your order number and we will check with the carrier.
If a parcel comes back to us because the address entered at checkout was incomplete or incorrect, we will contact you at the email address on the order. Reshipping in that situation may require an additional shipping charge, which we will confirm with you before doing anything. This is separate from the return process described in our Returns & Refunds policy, which applies to change-of-mind returns and quality-related returns after delivery.